Join our Pfannenberg Team!
The Pfannenberg Group is an internationally active family business in the field of electro-technology.
We develop, manufacture and sell technical products of the highest quality in the fields of thermal management of electrical enclosures, signaling technology and process cooling. Our objective is “Protecting Man, Machine and the Environment”. We promote the individual development of our employees by target-oriented management and extensive education and training. Many of the daily challenges we face, are often solved in teamwork.
Versatile tasks, high workplace safety, performance-oriented salaries, international career opportunities and a work-life balance: What are you waiting for?
Check out our open positions below and apply. It’s that easy!
Open Positions
Great Minds Welcome!
Are you interested in working for Pfannenberg? Here you can find our current available positions with a detailed description of the responsibilities and the requirements.
If you don’t see something that matches your qualifications at this time, check back soon. We are a growing company, and update our list often.
PRODUCTION MANAGER
What You’ll Do
• Lead day-to-day production operations to ensure safety, quality, and on-time delivery.
• Supervise, coach, and develop production team members
• Monitor production schedules, capacity, and workflow to meet customer demand.
• Drive continuous improvement initiatives focused on efficiency, waste reduction, and throughput.
• Partner with manufacturing engineering, quality, and supply chain to resolve production issues.
• Ensure adherence to standard work, work instructions, and operational procedures.
• Track and report key performance indicators (KPIs) such as OEE, scrap, labor efficiency, and output.
• Support training, cross-training, and workforce development initiatives.
• Maintain a safe working environment and ensure compliance with OSHA, environmental, and company standards.
• Participate in NPI readiness, ensuring production teams are prepared for new product launches.
What You Need
• Bachelor’s degree in Operations Management, Business, Engineering, or related field (or equivalent experience).
• 5+ years of production or operations experience in a manufacturing environment.
• 2+ years of supervisory or team leadership experience.
• Strong understanding of manufacturing processes, scheduling, and workflow optimization.
• Experience with Lean Manufacturing principles and continuous improvement.
• Familiarity with ERP systems and production reporting (SAP experience is a plus).
• Excellent communication, leadership, and problem-solving skills.
Preferred Qualifications:
• Experience in electro-mechanical or industrial product manufacturing.
• Background in high-mix, low-volume production environments.
SERVICE TECHNICIAN
Position Summary
Pfannenberg is seeking a highly motivated and customer-focused Service Technician with experience in refrigeration systems, industrial controls, and thermal management equipment. The Service Technician will provide installation, commissioning, preventive maintenance, troubleshooting, repair, and technical support for enclosure cooling systems, chillers, heat exchangers, and related control systems. The ideal candidate will possess strong electrical and mechanical troubleshooting skills and be comfortable working independently at internal Service area and customer sites.
Essential Responsibilities
Service and Technical Support
- Install, start up, commission, and troubleshoot Pfannenberg cooling systems, including:
- Enclosure air conditioners
- Chillers
- Air-to-air heat exchangers
- Air-to-water heat exchangers
- Filter fan systems
- Perform preventive maintenance inspections and service activities on both Pfannenberg and competitor equipment.
- Diagnose and repair refrigeration, electrical, and control system failures.
- Conduct field service visits and provide emergency response support as required.
- Complete equipment performance evaluations and recommend corrective actions.
Refrigeration Duties
- Troubleshoot refrigeration circuits, compressors, expansion devices, pressure controls, condensers, and evaporators.
- Perform refrigerant recovery, evacuation, charging, and leak detection in accordance with EPA regulations.
- Interpret refrigeration schematics and piping diagrams.
- Maintain required refrigerant handling certifications.
Controls and Electrical Responsibilities
- Diagnose and troubleshoot cooling systems, thermostats, sensors, relays, and control circuits.
- Read and interpret electrical schematics, wiring diagrams, and technical manuals.
- Verify proper system operation through testing and commissioning procedures.
- Configure and support electronic controllers and monitoring systems.
Customer Support
- Train customer maintenance personnel on equipment operation and preventive maintenance.
- Provide recommendations to improve system reliability, energy efficiency, and uptime.
- Document service activities and generate professional service reports.
- Maintain a high level of customer satisfaction and represent Pfannenberg professionally in the field.
Qualifications
Education
- HVAC/R, Industrial Maintenance, Electrical Technology, or related field preferred.
- Equivalent technical training and field experience will be considered.
Experience
- 3+ years of industrial HVAC/R, refrigeration, or thermal management service experience preferred.
- Experience with industrial controls and electrical troubleshooting.
- Experience servicing chillers, enclosure air conditioners, process cooling equipment, or industrial HVAC systems.
Technical Skills
- Understanding of refrigeration cycles and refrigeration components.
- Ability to use electrical test equipment including multimeters, clamp meters, and megohm meters.
- Ability to read electrical, mechanical, and refrigeration schematics.
- Knowledge of industrial control systems, PLCs, VFDs, and temperature control systems.
- Familiarity with Microsoft Office and service reporting software.
Certifications
- EPA 608 Certification required.
- OSHA safety training is preferred.
- Valid driver’s license with acceptable driving record.
Physical Requirements
- Ability to lift up to 50 pounds.
- Ability to climb ladders and work in industrial environments.
- Ability to travel up to 25-30% as required.
- Ability to work safely around electrical and refrigeration equipment.
Key Competencies
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication abilities.
- Self-motivated with the ability to work independently.
- Strong organizational and documentation skills.
- Commitment to safety and quality workmanship.
APPLICATIONS ENGINEER
Summary:
Pfannenberg is currently seeking an Application Engineer to understand customer needs and recommend tailored solutions while supporting all phases of the sales process in close collaboration with sales, engineering, and operations to ensure complete customer satisfaction. This role requires the ability to translate complex technologies into clear, easy-to-understand communication for non-technical audiences, while confidently engaging in detailed technical discussions with engineers at all levels. The Application Engineer will document and share unique application success stories for training and marketing purposes to help generate new business opportunities. Acting as the voice of the customer, this individual will play a key role in enhancing the overall customer experience and driving continuous improvement. Working closely with Product Management, the Application Engineer will lead and contribute to cross-functional initiatives that support business growth, leveraging an engineering background to make impactful individual contributions while providing leadership through influence to ensure project success.
Responsibilities
- Provide recommendations and technical guidance to customers, channel partners, and the sales team on application-related matters.
- Maintain strong product expertise and in-depth knowledge to effectively support the commercial team and customers.
- Develop and deliver technical training programs for sales partners, channel partners, and end users.
- Participate in the development and maintenance of technical content for the company website.
- Lead competitive benchmarking initiatives, including product testing and thorough documentation of results.
- Represent the company in trade organizations and industry associations, staying current on market trends and developments.
- Author technical articles and white papers on relevant subjects to contribute to the industry and differentiate Pfannenberg.
- Prepare comprehensive technical proposals, including system design for thermal management and signalling solutions (e.g., process chillers, heat exchangers, cooling units, sounder).
- Coordinate activities with internal teams, vendors, external consultants, and customers to ensure successful project execution.
- Partner with engineering and cross-functional teams on product development, customer feedback, testing, and cost considerations aligned with sales potential.
- As needed, assume project management responsibilities to plan, scope, and oversee local and global projects, ensuring completion on time and within budget.
Qualification
- Associate degree in Engineering or equivalent experience/knowledge
- 2+ years’ experience in technical support or sales role, and project management familiarity is a plus
- Experience with industrial refrigeration, fluid cooling systems and/or logic controls (PLC) is a plus
- Computer Skills: MS Office. Navision, Salesforce, SAP and LabVIEW are a plus
INSIDE SALES REPRESENTATIVE – BILINGUAL (ENGLISH/SPANISH)
Job Summary
We are seeking a high-performing, bilingual (English and Spanish) Inside Sales Representative to drive new business growth within industrial markets. This is a true sales role focused on prospecting, relationship-building, and closing opportunities—not customer service or order entry.
The ideal candidate is a self-starter with strong B2B sales instincts, who thrives on identifying opportunities, engaging decision-makers, and delivering value-driven solutions. This role works cross-functionally with Sales, Product Management, Marketing, and Channel Partners to expand market presence and grow revenue.
Key Responsibilities
- Execute targeted outbound call and email campaigns to generate new business
- Prospect and qualify leads across OEMs, distributors, integrators, and end users
- Build and manage a robust sales pipeline using CRM tools (Salesforce or HubSpot preferred)
- Communicate effectively in both English and Spanish with customers across North America and Latin America
- Develop relationships with engineers, plant managers, purchasing agents, and decision-makers
- Identify customer needs and present technical product solutions and value propositions
- Own the sales cycle from initial outreach through closing opportunities
- Collaborate with Inside Sales, Outside Sales, Product Management, Marketing, and Sales Partners
- Maintain accurate CRM data and track performance metrics
- Support territory growth, account penetration, and market intelligence efforts
Qualifications
- Fluent in English and Spanish (spoken and written) – REQUIRED
- 5+ years of experience in B2B Inside Sales (not customer service or order processing)
- Proven ability to prospect, qualify, and close new business
- Strong cold calling, outbound sales, and consultative selling skills
- Experience with CRM platforms (Salesforce.com or HubSpot preferred)
- Excellent communication, listening, and presentation skills
- Strong organizational and multitasking abilities
- Ability to work independently and in a collaborative environment
- Self-motivated with drive, resilience, and a results-oriented mindset
Education
- Bachelor’s Degree Preferred
What Success Looks Like
- Consistently generating qualified leads and new opportunities
- Maintaining a strong, active sales pipeline
- Converting prospects into long-term customers
- Driving measurable revenue growth
CUSTOMER SERVICE REPRESENTATIVE
Job Description:
Overview
The Customer Service Representative plays a vital role in delivering positive, reliable, and professional experiences for our customers. Working within a manufacturing environment, this role supports both external customers and internal teams by providing accurate information, processing orders, and coordinating communication across departments. This position combines customer-facing responsibilities with operational support to ensure smooth workflows and high levels of customer satisfaction.
Key Responsibilities
- Provide Professional and Friendly Customer Service
- Engage customers and prospective customers by phone and online using a warm, attentive, and solution-focused approach.
- Provide timely and accurate information related to products, pricing, availability, and delivery.
- Address customer questions or concerns professionally, with a focus on efficient and effective resolution.
- Process customer requests accurately, ensuring a smooth and positive customer experience.
Customer Operations Support
- Set up new customer accounts with accuracy and attention to detail.
- Enter, process, and review customer orders to support accurate and timely fulfillment within the manufacturing workflow.
- Coordinate customer needs internally by communicating clearly with production, planning, and logistics teams.
- Follow up on customer interactions to ensure questions are resolved and expectations are met or exceeded.
- Maintain organized and up-to-date customer files, documentation, and records.
Support Customer Experience and Loyalty
- Accurately document customer interactions, including calls, emails, and follow-ups, in the CRM system.
- Capture relevant customer details that support consistent, high-quality service across interactions.
- Contribute to a team-focused service culture that builds trust, strengthens relationships, and fosters long-term customer loyalty.
Skills and Qualifications
- Experience or exposure to ERP and CRM systems in a customer service setting; manufacturing experience is a strong plus.
- Beginner-level proficiency with Microsoft Outlook, Word, Excel, and Teams.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to stay organized, prioritize tasks, and manage multiple customer requests simultaneously.
- Positive, solution-oriented attitude and the ability to collaborate effectively across teams and departments.
What Success Looks Like
- Customers feel valued, supported, and well informed throughout every interaction.
- Communication with customers and internal teams is accurate, clear, and timely.
- Orders and customer requests are processed accurately and support efficient manufacturing operations.
- CRM records are complete, organized, and useful for improving service quality and customer satisfaction.
- Customers return not only for our products, but for the consistent, dependable service you provide.
This role offers opportunities to grow product knowledge, system expertise, and cross-functional collaboration within a manufacturing organization.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
ASSEMBLER
We are looking for an Assembler for our Production Department. Responsible for the building of air conditioner units and air to water heat exchangers. This involves: Metal fabrication, using wiring schematics to assembly electrical boxes/wiring unit, brazing and soldering copper pipes, general assembly techniques, ability to use power tools, lifting up to 50lbs, twisting, bending and reaching, standing for long periods of time, able to work overtime and Saturdays and the ability to work within a team.
Pay: $18/hr
WAREHOUSE GENERAL
We are looking for a team player with the ability to pick, pack and pull material for fast passed shipping, receiving and production warehouse. Will be cross trained for shipping/receiving. Must be customer focused with a sense of urgency, good follow through, follow up and prioritization skills. Must be computer literate. Fork lift experience a must. Prior warehouse experience and scanner use a plus.
Pay: $18/hr
INTERN
Internships are opened for various departments. Please click on “Apply here” for more information.
